Effective Date: 9 July 2024

At Berry Bask, we value the privacy of our customers and are committed to protecting the personal information you provide to us. This Privacy Policy outlines how we collect, use, and protect your information in compliance with the Australian Privacy Act 1988 (Cth) and other relevant laws.

1. Information We Collect

Personal Identification Information: Name, address, email address, phone number, and other contact details.
Payment Information: Billing addresses, and transaction data when making purchases.
Order Information: Purchase history, delivery preferences, and order details.
Website Data: IP address, browser type, and browsing activity for website optimization and marketing purposes.

2. How We Use Your Information

Berry Bask uses your personal information for the following purposes:

To Process Orders: We use your contact and payment information to process and deliver your orders.
Customer Support: To respond to your inquiries, provide updates, and manage your customer account.
Marketing Communications: With your consent, we may send you promotional offers, newsletters, and updates on our products.
Website Improvement: To enhance user experience, track website performance, and analyze customer behavior on our website.
Legal Compliance: To comply with legal obligations, resolve disputes, and enforce our agreements.

3. How We Protect Your Information

We take the security of your personal information seriously. Berry Bask implements industry-standard measures such as encryption, secure payment gateways, and access controls to protect your data from unauthorized access, disclosure, or misuse.

4. Sharing Your Information

We do not sell or rent your personal information to third parties. However, we may share your data with:

Service Providers: Third-party companies that assist with order fulfillment, payment processing, and website management.
Legal Authorities: When required by law or to protect our legal rights, we may disclose your information to regulatory or law enforcement authorities.

5. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to enhance user experience, analyze web traffic, and provide targeted advertisements. By using our site, you consent to the use of cookies. You can manage cookie preferences in your browser settings.

6. Your Rights

As a customer, you have the right to:

Access: Request a copy of the personal information we hold about you.
Correction: Update or correct your personal information if it’s inaccurate.
Erasure: Request the deletion of your personal information, subject to legal obligations.
Opt-Out: Unsubscribe from marketing communications at any time by following the unsubscribe link in our emails.

7. Changes to This Privacy Policy

Berry Bask reserves the right to modify this Privacy Policy at any time. We will notify you of any significant changes via our website or by email.

8. Contact Us

If you have any questions or concerns about this Privacy Policy or your personal data, please contact us at:

Berry Bask Customer Service
Email: [email protected]
Phone: +61 449 777 398
Address: 31A Mallett St, Camperdown NSW 2050

This policy is intended to comply with Australian privacy regulations but should be reviewed by legal counsel to ensure compliance with your specific business needs.